Support

Email support@passpic.app. Tell us your order number if you bought something (it starts with GPA.), the document you picked and the app version from Settings.

Please don't send your photo. We don't need it, and PassPic never uploads it.

Common questions

An office turned down my photo

If a passport or visa office rejects a photo that passed every measurable check (no check marked Fix), send us the rejection notice within 180 days of purchase and we refund you. Open Settings, then Help and refunds, and tap "Problem with your photo?", or email us your order number. See our refund promise.

I reinstalled PassPic or got a new phone

Your credits are kept on our server, linked to your purchase. Open Settings, tap Restore with order number and enter the order number from your Google Play receipt. You find it in the receipt email from Google Play and in your Google Play order history.

I paid, but my credits didn't appear

Open PassPic again with a connection: it asks our server for the purchase each time it starts. If they still don't show, email us your order number (it starts with GPA.). We look it up and either add your credits or refund the purchase.

What does PassPic cost?

Checking costs nothing. Saving a photo set uses one credit per person and document, and the app shows the price before you open the camera. One-time purchase. No subscription. Credits never expire. Retakes are included for 30 days for the same person and document.

Can you see my photo?

No. Your photos are checked on your phone and never uploaded. We don't build a face template. Face landmarks are measured and then discarded. See the privacy policy for what does leave your phone.

Is my document in PassPic?

See the documents. Some offices take the photo themselves at the appointment, or only accept photos from a professional photographer; PassPic leaves those documents out.

The rules on my document's page look different

Every document in PassPic links to the government, embassy or visa-center page its rules come from, with the date we last checked it. If the page says something else, follow the page and email us so we can fix PassPic.

How do I delete my data?

See Delete your data.

PassPic can't help with the application itself. For that, contact the office that issues your document.